Gridlock with Debt Agency
Last fall, we tried unsuccessfully to negotiate what we felt was unfair fees from our previous apt. complex. It has since been passed on to a debt collector. We have now sent two letters via certified mail (the first within 30 days), asking for a response to our efforts of a settlement, to no avail. We cannot get any sort of useful response from the agency. I refuse/am fearful to give them bank info over the phone, as all things Ive read about the agency say they wont honor paid debts, provide proof of paid debts, and often charge the debt amount multiple times. I want to resolve this, but don't want to make the situation worse. I don't know where to go from here.